Common questions
Is the stock genuine, with a real warranty?
Yes. We buy through authorised Indian distributors, not the grey market. Your invoice carries the GSTIN and the batch details, which is what a brand service centre asks for when you make a warranty claim.
How long does delivery take?
Orders placed before 4pm on a working day go out the same day. Metro cities usually receive them in two working days and the rest of India in three to five. You get a tracking link by SMS and email once the courier collects the parcel.
What does delivery cost?
Free on orders over ₹1,999. Below that a flat ₹59 applies anywhere in India. There is no separate charge for cash on delivery.
Do you offer cash on delivery?
Yes, on most serviceable PIN codes. Enter your PIN code on a product page or at checkout and we will tell you before you commit.
Can I return something if I change my mind?
The seven-day window covers items that arrive damaged, faulty or not as described. A change of mind is different: we accept those only if the seal is unbroken and the packaging is intact, and we deduct the return shipping. Earphones, screen protectors and memory cards cannot be returned once opened, for hygiene and authenticity reasons.
My phone model is not listed on a case. Will it fit?
Do not assume it will. Message us on WhatsApp with your exact model and we will tell you whether we stock a case cut for it. Cases cut for a different model in the same series rarely line up with the camera housing.
Does a 20,000mAh power bank charge my phone four times?
No, and no brand's does. Rated capacity is measured at the cell voltage of 3.7V. After conversion to 5V and losses in the cable, you typically get 60 to 70 percent of the rated figure as usable output. A 20,000mAh pack realistically gives about 12,000 to 14,000mAh at the phone.
Do you fit tempered glass in store?
Yes, free of charge when you buy the glass from us. If the first piece traps dust or a bubble, we fit a fresh one at no cost.
Can I get a GST invoice for a business purchase?
Yes. Add your GSTIN in the order notes or email it to us with your order number and we will issue a tax invoice with input credit.
Do you sell refurbished or open-box phones?
Not at the moment. Every handset we list is sealed, new stock.
How do I claim warranty after the return window closes?
Contact us with your order number. Most claims go through the brand's authorised service centre, and we will raise the ticket, give you the reference number and follow it up with the centre.
Can I change my delivery address after ordering?
Call us on +91 74260 14437 within two hours of placing the order. After the parcel is handed to the courier we cannot redirect it.
Still stuck?
Call +91 74260 14437, message us on WhatsApp, or use the contact form. We answer within one working day.