The short version
You have seven days from delivery to raise a return if an item arrives damaged, is faulty out of the box, or does not match what the product page said. We collect it free and refund or replace it.
What qualifies for a free return
- The item arrived physically damaged.
- The item is dead on arrival or develops a fault within seven days.
- We sent the wrong product, colour, capacity or model.
- Parts listed on the product page were missing from the box.
Change of mind
We accept a change-of-mind return only if the manufacturer seal is unbroken and the retail packaging is intact and unmarked. We deduct the return shipping from the refund. Raise it within seven days of delivery.
What we cannot take back
- Earphones, earbuds and in-ear headphones once the seal is broken, for hygiene reasons.
- Screen protectors and tempered glass once the protective film is peeled.
- Memory cards, SSDs and flash drives once opened, because we cannot resell them as sealed authentic stock.
- Items damaged by misuse, liquid, unauthorised repair or a power surge.
- Anything returned without the retail box, cables or bundled accessories.
None of this limits your rights under the Consumer Protection Act, 2019 where a product is genuinely defective.
How to raise a return
- Call +91 74260 14437, WhatsApp us, or email support@mobitrendsolutions.com with your order number and photographs of the problem.
- We confirm the return by email, usually within a few hours on a working day.
- A courier collects the parcel from your address on a serviceable PIN code, at no charge for a qualifying return. Where pickup is not available we reimburse a reasonable courier cost against a receipt.
- We inspect the item on arrival, which takes up to two working days.
Refund timelines
| Payment method | Refund to | Time after approval |
|---|---|---|
| UPI | Source UPI account | 2 to 4 working days |
| Credit or debit card | Source card | 5 to 7 working days |
| Net banking | Source bank account | 5 to 7 working days |
| Cash on delivery | Bank account you nominate | 3 to 5 working days |
Delivery charges are refunded when the return is our fault. They are not refunded on a change-of-mind return.
Replacements
If you would rather have a replacement than a refund, say so when you raise the return. We ship the replacement as soon as the original reaches us, or immediately if you have sent clear photographs of the damage.
Cancellations
Call us within two hours of placing an order and we can usually stop it before dispatch, with a full refund. After dispatch, refuse the parcel at the door or use the return process above.